Replacement Policy

How do I exchange my product?

You can exchange an order by messaging us on Whatsapp at +91-9363632920 or send a mail to mail@vevara.in

*Exchange are not applicable on any customized products & festival themed products.

You may exchange most new, unopened and packed in original packing with all tags within 5 days of delivery free of cost. To exchange your item you need to message us on Whatsapp at +91-9363632920 or send a mail to mail@vevara.in within 5 days of delivery. Typical time of reverse pickup is 1-5 business days from the date of request. Once we receive the product, we will dispatch your exchanged item within 48 hours. The entire process takes about 5-7 business days. Thank you for co-operation and patience. Please note we will exchange only once.

We don’t provide Refunds.

Replacement Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept replacement on eligible products within 5 days from the date of delivery as follows:

• Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
• Products damaged while being used do not qualify for a replacement.
• In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
• Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
• In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 100/- subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
• We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
• We hold the right to deduct shipping charges of Rs.100 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
• We hold the right to cancel the order placed by the customer OR refuse the replace request in case the customer has replaced too many orders.
• We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal replacement policy and these accounts typically replace most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.100 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
• In case of customized and festival related products , we neither accept returns nor do we exchange them.